Service · MGD
Managed Services
Your org, looked after like a product. A dedicated DevMindz pod handles administration, support, and continuous improvement — so your team runs the business, not the backlog.
What's included
The work, itemised
Dedicated pod
A named admin and developer pairing who know your org — not a rotating ticket queue.
SLA-backed support
Response times in writing: critical issues acknowledged in hours, not days.
Release management
Three Salesforce releases a year, tested against your org before they reach your users.
User & licence management
Onboarding, deactivation, permission hygiene, and licence usage kept clean and audited.
Continuous optimisation
A prioritised improvement backlog worked every month — small changes, compounding value.
Monthly health reports
Adoption, performance, and data-quality metrics reported in plain language every month.
How we deliver
From first call to steady state
Onboard
Org walkthrough, access, documentation, and a stabilisation checklist in the first two weeks.
Stabilise
Open issues cleared and monitoring in place — a clean baseline to build from.
Optimise
Monthly improvement cycles driven by user feedback and usage analytics.
Report
Transparent monthly reporting with the metrics your leadership actually asks about.
Outcomes
What good looks like
- 4hrs
- Critical-issue response SLA
- 3/yr
- Salesforce releases managed
- 98%
- Client satisfaction rate
Engagements scale from a few days a month to a full embedded team — and flex as your roadmap does.
Get started
Let's scope it together.
Book a free 30-minute consultation. We'll review your current setup and tell you honestly what this service would look like for your organisation.